Return Policy Page

Return Policy

1. Eligibility for Returns

You may return items within 5 days of receiving your order.
To be eligible for a return, items must be in their original condition, unused with all tags attached and packaging intact.
Items that have been washed, worn, altered, or damaged will not be eligible for return.

2. Returns Process

To initiate a return, please contact our customer support team at [support@urbaneparent.com or 9970412777] within 3 days of receiving your order.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item(s).

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item ).
We recommend using a trackable shipping method for your return and retaining the tracking information until your return is processed.
4. Refund Process
- Once we receive and inspect your returned items, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees (if applicable) are non-refundable.
- - The time taken to refunds to be credited depends on the payment mode used and are as follows:
- UPI - 3-4 Working days
- Debit/Credit Card - 5-7 working days
- Wallet - 3-5 working days
- 5. Exchanges
  - If you wish to exchange an item for a different size or color, please contact our customer support team.
  - We will assist you in processing the exchange and provide instructions for returning the original item.
  6. Non-Returnable Items
  - Customized or personalized items, such as embroidered uniforms with custom names or logos, are non-returnable unless they have a defect or error caused by us.
  - Undergarments and accessories like socks and tights are non-returnable for hygiene reasons.
  7. Damaged or Defective Items
  - If you receive a damaged or defective item, please contact our customer support team immediately with photos of the issue.
  - We will arrange for a replacement or refund as applicable.
  8. Store Credit
  - In some cases, we may offer store credit as an alternative to a refund.
  9. Changes to this Return Policy
  - We reserve the right to update or modify our return policy at any time. Any changes will be posted on our website.

SCHOOL SHOPPING MADE EASY AT URBANEPARENT

Welcome to UrbaneParent.com - Your Trusted School Uniform Provider
At UrbaneParent, we understand the importance of a quality education and the role that school uniforms play in fostering a positive learning environment. We are proud to be your go-to destination for top-notch school uniforms that combine comfort, durability, and affordability.

Our Journey
Our journey began with a simple vision: to provide students and parents with easy access to high-quality school uniforms that not only meet dress code requirements but also reflect the pride and identity of their school. Our founder, a dedicated educator with 10 years of experience, recognized the need for a convenient, online platform for school uniform shopping. This vision became a reality when UrbaneParent.com was born.
Our Commitment : At UrbaneParent, our commitment is unwavering. We are dedicated to offering a wide range of school uniform options that cater to various school dress codes, styles, and sizes. We understand that every student is unique, and we aim to provide choices that allow them to express themselves while adhering to the school's guidelines.
Why Choose UrbaneParent : Quality: We take pride in sourcing only the finest materials and ensuring meticulous craftsmanship in every uniform we offer. Quality is at the heart of what we do.
Variety: Explore our extensive collection of uniform styles, colors, and sizes, designed to suit students of all ages and preferences.

Affordability: We believe that quality school uniforms shouldn't break the bank. We offer competitive pricing, seasonal discounts, and special offers to make uniform shopping accessible for all.

Convenience: With UrbaneParent, you can shop for school uniforms from the comfort of your home. Our user-friendly website, quick delivery, and dedicated customer support team make the entire process hassle-free.

What Our Customers Say :
I highly recommend urbaneparent.com to all parents looking for quality school uniforms. Thanks to them, getting ready for the school year has never been easier!"
The quality of the uniforms is top-notch, and the variety of styles and sizes ensured that I could find the perfect fit for my children. Not only did I save time, but I also saved money with their competitive prices.
"I can't thank urbaneparent.com enough for making school uniform shopping a breeze. As a parent, I used to dread the annual back-to-school rush, but that all changed when I discovered this fantastic online store.

Contact Us
We're here to assist you with any questions or concerns. Feel free to reach out to us at:
Uniform Store
Phone: 9970412777
Email: info@urbaneparent.com

Thank you for choosing UrbaneParent.com as your trusted school uniform provider. We are committed to serving you and ensuring that your school uniform shopping experience is both seamless and enjoyable.